Privacy Policy

1. Introduction

PAZO Apartments ("we," "us," "our," or "Company") owned by TLL Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws such as the GDPR where relevant.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site.

Financial Data

Financial information, such as funds associated with your account (e.g., account balance), that we maintain about you when you choose to use our services for booking and payment purposes.

Derivative Data and Analytics

Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

We use Google Analytics to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site and our services.

Data From Third Parties

Information received from third parties, such as booking platforms (Airbnb, Booking.com), payment processors, and analytics providers.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Generate a personal profile about you so that future visits to the site are personalized
• Increase the efficiency and operation of the site
• Monitor and analyze trends, usage, and activities for marketing and analytical purposes
• Notify you of updates to the site
• Perform other business activities as needed
• Process your transactions and send related information
• Email you regarding your account or booking
• Fulfill and manage your bookings for apartment stays
• Marketing Communications: Send you promotional emails and updates about PAZO Apartments only if you have explicitly consented to receive marketing communications. You can opt-out from marketing emails at any time by updating your notification preferences in your account settings.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Third-Party Service Providers: We may share your information with third-party service providers who perform services for us, including payment processing, data analysis, email delivery, hosting services, and customer service.
• Booking Platforms: When you book through Airbnb or Booking.com, your information is shared with those platforms as required for transaction processing.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have implemented safeguards designed to protect your personal information, please be aware that no security measures are perfect or impenetrable.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (like Google Analytics) to enhance your experience and analyze site traffic.

• Essential Cookies: Required for the website to function (e.g., authentication).
• Analytics Cookies: Used by Google Analytics to understand how visitors interact with the site.

You can choose to accept or decline cookies through our consent banner or your browser settings. Declining analytics cookies will not affect your ability to use the site but may limit our ability to improve the user experience.

7. Contact Information

If you have questions or comments about this Privacy Policy, please contact us via:

• WhatsApp: Available through our website
• Email: info@tll-pazo.com
• Website: www.tll-pazo.com

8. Changes to This Privacy Policy

PAZO Apartments reserves the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

9. Your Rights

You have the right to request access to the personal information we collect from you, request the correction of inaccurate data, and request the deletion of your information, subject to certain exceptions. To exercise these rights, please contact us using the information provided in the Contact Information section above.

9a. Email Communication Preferences

Transactional Emails: We will send you transactional emails related to your account and bookings regardless of your marketing preference. These include account verification, booking confirmations, password resets, and important account updates.

Marketing Emails: We will only send you promotional emails and marketing updates if you have explicitly opted-in by checking the marketing consent checkbox during registration or enabling it in your account settings.

Unsubscribe: You can opt-out from marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email
• Updating your notification preferences in your account settings at /settings/notifications
• Contacting us at info@tll-pazo.com with your request

We honor unsubscribe requests within 7 days in compliance with Resend's Acceptable Use Policy and applicable email marketing regulations.

10. Children's Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will delete such information promptly.

11. Email Service Provider

We use Resend as our email service provider. We comply with Resend's Acceptable Use Policy and Terms of Service to ensure we send emails only to recipients who have explicitly consented to receive communications from us. All transactional and marketing emails sent through Resend include clear identification of PAZO Apartments and frictionless unsubscribe options.